Shipping Policy Statement:

return and Exchanges of Adult Genetic Preservation Souvenirs

Due to the bespoke nature of our products, all returns or exchanges will not be accepted for any Adult genetic preservations souvenirs regardless if packaging is open or intact, only exception that is made is for clothing ordered though Terpenskibrothers.com, in cases where the clothing does not fit properly.

Terpenski brothers inc. does not under any circumstances guarantee that products offered on the website are available in inventory. If Terpenski brothers inc. is not able to deliver any item(s) on your order because they are out of stock, we will refund the amount charged to your preferred payment method for those products immediately and send you a refund confirmation by email.

Refund Delay period, may vary depending on the chosen payment method.

Terpenski Brothers inc. will not be liable at any time for monetary damages inflicted from a product being out of stock or any legal repercussions and fines that you may incur because you ordered our product(s) and the law’s of your country prohibits it. We are also not responsible for the loss or seizure of any of our product’s.

Billing and Currency Exchange 

Clients who place an order from outside Canada will be subject to currency exchange fees and rates which will affect pricing due to all transactions being charged in CAD, applicable taxes and shipping costs vary depending on the country used for shipping and billing purposes.

Warning if you input an incomplete or incorrect shipping address we are not responsible for loss or seizures of packages and will not refund or re-ship the order. Please make sure that you enter your shipping address correctly.

Taxes-Duties-Fees

Once a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The purchaser is responsible for ensuring compliance with laws and regulations of the country of destination.

Shipping-Fulfillment

Terpenski brothers, Adult genetic preservation souvenirs and collectibles are available on a first come first serve basis

Small Order(s): Please allow minimum 03-10 business days for orders to be processed and shipped.

Big Orders(s)(Wholesale): Please allow minimum 07-15 business days for orders to be processed and shipped.

Also note item(s) will be shipped with either DHL/FedEx/ Canada Post they offer Insurance as well as tracking at checkout.

Addition-Responsibilities

Terpenski Brothers INC. is not liable and does not take any responsibility for payment of any of the following additional item(s) shipping charges that may apply taxes, duties, fees and charges for return or exchange item(s), any legal fees you may incur due to having ordered our products to a region where it is no permitted.