Shipping policy:
Return and Exchanges of Adult Genetic Preservation Souvenirs
Due to the bespoke nature of our products, all returns or exchanges will not be accepted for any Adult genetic preservations souvenirs regardless if packaging is open or intact, only exception that is made is for clothing ordered though Terpenskibrothers.com, in cases where the clothing does not fit properly.
Terpenski brothers inc. does not under any circumstances guarantee that products offered on the website are available in inventory. If Terpenski brothers inc. is not able to deliver any item(s) on your order because they are out of stock, we will refund the amount charged to your preferred payment method for those products immediately and send you a refund confirmation by email.
Refund Delay period, may vary depending on the chosen payment method.
Terpenski Brothers inc. will not be liable at any time for monetary damages inflicted from a product being out of stock or any legal repercussions and fines that you may incur because you ordered our product(s) and the law’s of your country prohibits it. We are also not responsible for the loss or seizure of any of our product’s.
Billing and Currency Exchange
Clients who place an order from outside Canada will be subject to currency exchange fees and rates which will affect pricing due to all transactions being charged in CAD, applicable taxes and shipping costs vary depending on the country used for shipping and billing purposes.
Warning if you input an incomplete or incorrect shipping address we are not responsible for loss or seizures of packages and will not refund or re-ship the order. Please make sure that you enter your shipping address correctly.
Taxes-Duties-Fees
Once a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The purchaser is responsible for ensuring compliance with laws and regulations of the country of destination.
Shipping-Fulfillment
Terpenski brothers, Adult genetic preservation souvenirs and collectibles are available on a first come first serve basis
Small Order(s): Please allow minimum 03-10 business days for orders to be processed and shipped.
Big Orders(s)(Wholesale): Please allow minimum 07-15 business days for orders to be processed and shipped.
Also note item(s) will be shipped with either DHL/FedEx/ Canada Post they offer Insurance as well as tracking at checkout.
Addition-Responsibilities
Terpenski Brothers INC. is not liable and does not take any responsibility for payment of any of the following additional item(s) shipping charges that may apply taxes, duties, fees and charges for return or exchange item(s), any legal fees you may incur due to having ordered our products to a region where it is no permitted.
return/refund & exchange policy:
We have a 30-day return policy (excludes adult genetics preservation souvenirs) applicable for clothing and other collectibles , which means you have 30 days after receiving your item to request a return.
To be eligible for a return (excludes adult genetic preservation souvenirs), your collectible item or piece of clothing must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@terpenskibrothers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@terpenskibrothers.com.
Damages and issues
Please inspect your collectible items or clothing (excludes adult genetic preservation souvenirs) order upon reception and contact us immediately if the item is damaged or shows defects, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like(Adult genetic preservation souvenirs), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchange Policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and is not applicable for (Adult Genetic preservation souvenirs) .
Additional non-returnable items:
* CUSTOM SIZE AND OR DESIGN.
* ALL SALE ITEMS ARE FINAL SALE.
To complete your exchange, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items (excludes adult genetic preservation souvenirs) may be exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit or charge will automatically be applied depending on the situation to your Terpenski Brothers account, within a certain amount of days.
We only replace items if they are defective or wrong size. If you need to exchange it for the same item, send us an email at info@terpenskibrothers.com
Product Quality and Safety Policy:
At Terpenski Brothers INC., we are dedicated to delivering high-end crafted cannabis genetics of the utmost quality and ensuring the safety of our products. Our commitment extends to implementing rigorous testing and selection processes, going the extra mile to ensure exceptional outcomes, and prioritizing the well-being of our customers. This Product Quality and Safety Policy outlines our approach to guaranteeing the highest standards in both product quality and safety.
PRIVACY STATEMENT:
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@terpenskibrothers.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 -Hosting plus Networks & WooCommerce
Our store is hosted on hosting plus networks and WooCommerce Provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Hosting plus Networks & WooCommerce data storage, databases and the general Hosting plus Networks & WooCommerce application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, session, Allows WooCommerce to store information about your session (referrer, landing page, etc).
_Woocommerce_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_WooCommerce_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose
it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@terpenskibrothers.com or through our website at
Terpenskibrothers.com